Customer Support Operative

Job description

Role Overview

We’re looking for a natural, detail-oriented problem-solver with excellent communication skills. You will be helping out our users with resolving their queries, making sure their issues are well taken care of, and improve our business performance by managing transaction and verification processing.


Your future work will include  

  • providing the best customer experience and establish a strong relationship and trust with our users,
  • responding to user queries via live chat in a swift and pragmatic way,
  • monitoring transactions and ensure that AML requirements are met,
  • conducting KYC checks in selected cases,
  • stepping into the users' shoes, identifying their needs, and helping them use our product,
  • reporting product malfunctions to the product team and proposing product improvements by creating a frequently asked questions database,
  • monitoring our social media (Discord, Twitter) and reaching out to provide assistance,
  • ensuring that customers technical issues are resolved,
  • using feedback and share it with the team to ensure the excellence of our service,

Requirements

What we are looking for in candidates  

  • more than 1 year of experience in a similar position,
  • fluency in English, you are confident in using this language when speaking with others,
  • readiness to work in night shifts,
  • being familiar with KYC,
  • experience in Customer Support,
  • excellent communication skills and a user-friendly attitude,
  • patience when handling tough cases,
  • ability to manage complexity, prioritize tasks effectively with a can-do attitude,
  • experience in Customer Support Agent or a similar role is a bonus point,
  • basic knowledge of various blockchains and ideally with fintech and payment industries or/and somehow familiar with information technology or basic programming is a plus,
  • experience in transaction monitoring and AML practices is a plus,
  • proficiency in French, Spanish, German, Russian language is a plus,


We offer

💰 25-30 PLN/h gross on an employment contract,

👩‍🎓 self-development and conference budget to help you grow,

🪙 zero-fee crypto purchases via Ramp,

📈 stock options in a rapidly growing company,

🏠 comfy workspace located in Wroclaw,
🏊‍♀️ private health care package and Multisport Plus card for you and your partner - fully on us,

💻 newest Mac or laptop with Windows or Linux, and any other tools you may need,
🥇 being part of one of the hottest crypto startups,

⛰️ annual company retreat,

🗣️ English lessons,

🔝 making decisions having an impact and a super high level of ownership 


Ramp is an equal opportunity employer. What this means in practice is that your race, religion, national origin, sex, sexual orientation, disability, or age won’t affect our recruitment decisions. We’ll focus solely on your skills, experience, potential for growth and attitude.

Do you fear you won’t fit in? 90%+ of Ramp’s team agreed with the following statement: While I occasionally felt like a misfit in other workplaces/firms, I feel a sense of belonging here at Ramp.


We are Ramp

Blockchain is changing the world.A future decentralized version of the Internet promises a fairer, quicker and more secure experience, in which users own and control their own data.


Today, we’re inches away from the paradigm shift and Ramp is among a small number of companies that are defining the infrastructure of tomorrow’s economy. The bottom-up revolution is already well underway and will soon hit the mainstream. We need people like you to join a best-in-class team and help the company move forward as a pioneer.


Our operating framework is built on passion and hunger. We want our staff to feel propelled, challenged and motivated. We’re a supportive yet highly driven team.


And we’re constantly looking for people who can think differently, challenge the status quo and encourage others to be at their best.

If you feel this is somewhere you would thrive and you can make an impact, we want to hear from you.

Psst. If you're not the one, but someone you know might just be the perfect fit? Let them know!